Refund policy
My Cousin’s Cottage REFUND POLICY
All products are offered for sale on the behalf of third-party consignors. As such, all sales are final with the following exceptions:
- Online purchases - Please inspect your purchase carefully upon pickup. All sales are final once the buyer takes possession of the purchased item(s). Requests for return must be made prior to taking possession and within 72 hours (3 days) from time of purchase, regardless of pickup date. Items are subject to a 10% restocking fee.
- In-store purchases – Please measure and inspect your purchase carefully. All sales are final with the exception of corded appliances (see below).
- Corded (electric) appliances – Because certain kitchen appliances and other corded (electric) appliances cannot be fully tested prior to sale , returns are permitted within 72 hours (3 days) from time of purchase if item does not function properly for its manufacturer-intended use.
Due to the nature of consignment, almost all of our items are pre-owned. Items listed as excellent or good condition, may have minor flaws, chips or wear. Items listed as brand new from commercial consignors may also have minor flaws, as they may be samples or floor models. Items with larger condition issues will be noted in the product description.
We take great care to ensure that the condition of items is represented well online. To ensure that you are satisfied with your selection prior to purchasing, we recommend you examine each piece, verify measurements, and take pictures prior to placing your order.
My Cousin’s Cottage will in no way be held responsible or liable for any damage that may occur in transport or while items are being loaded or unloaded.
Our sales associates are ready to assist you over the phone if more information about a product is needed. If you have a question about any item, please give us a call during store hours at 614-899-6110.
Store hours are Monday-Saturday 11am to 6pm and Sunday 1pm to 5pm (closed Sundays during January and February).